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​​Frequently Aske​d Questions

Vaccination Questions


Q. Is proof of vaccination required when coming onto campus?
A. Yes. All students, employees and visitors must upload proof of vaccination and fill out the Daily Symptom Checker in the CLEARED4 system and be prepared to check-in with their blue or green pass in order to access any District or College location.


Q. How do I provide proof that I have been vaccinated?
A. RCCD is utilizing the CLEARED4 vaccine verification system (see CLEARED4 details below). Fully vaccinated students will receive a “blue pass” and partially vaccinated students will receive a “green pass” once a negative test result has been confirmed. Students must fill out the the Daily Symptom Checker on CLEARED4 and show their blue or green passes at campus check-in stations to access on-site instruction and services.​


Q. What if I’ve had only one dose of the vaccine (partially vaccinated)?
A. Partially vaccinated students must upload proof of partial vaccination in the CLEARED4 system AND undergo weekly COVID-19 testing with evidence of negative test results prior to coming on campus. Evidence showing your fully vaccinated status must be submitted no later than September 30, 2021 for the Fall 2021 semester.


Q. What courses and support services are available to unvaccinated students?
A. Unvaccinated students will be able to access online student support services and enroll in online distance education courses. Only vaccinated, and partially vaccinated students with weekly negative test results, will receive CLEARED4 blue and green passes and be allowed in face-to-face courses.


Q. Can unvaccinated students with medical conditions or religious objections apply for an exemption?
A. No exemptions for students will be provided, even for medical or religious reasons. Online classes and online student support services are the accommodations available to unvaccinated students.


Q. What other options do we have besides being vaccinated? 
A. Online classes and online student support services are available to unvaccinated students.


Q. Which COVID-19 test results are valid at RCCD colleges?​
​A. On campus tests, and diagnostic RT-PCR tests performed by off-site testing facilities.


Q. What happens if I don’t provide proof of vaccination? Will I be dropped from my classes?
A. Students must provide proof of vaccination via CLEARED4 by 11:49 PM PST on August 19 to avoid being dropped from all face-to-face (F2F) or Hybrid classes. Unvaccinated students will be redirected to online classes.


Q. Why did RCCD change vaccination requirements?
A. Due to worsening conditions associated with COVID-19, the Riverside Community College District Board of Trustees approved a new resolution (No. 02 – 21/22) on August 10, 2021 requiring COVID-19 vaccinations for students, faculty, classified professionals and visitors who will be accessing District facilities or the campuses of Moreno Valley College, Norco College and Riverside City College.




CLEARED4​​ Questions


Q. How does CLEARED4 work?
A. A welcome message is sent to your email or phone with a unique url/private link (www.c4wrk.com/xxxxxxxxxx). This is your personal, secure link to your health survey. The link never changes, so you can bookmark or save it. Within the CLEARED4 system you can upload your vaccination card, check your symptoms each day, and if you are partially vaccinated you can book appointments for COVID tests at a campus testing center. Fully vaccinated students will receive a “blue pass” and partially vaccinated students will receive a “green pass” once a negative test result has been confirmed. These passes give students access to on-site instruction and services.


Q. How do I upload my vaccination card?
A. Go to the private link sent to you from CLEARED4 and click the “Enter Your Vaccination Data” button. Select the photo of your vaccination card and upload it, or connect your electronic health data to your CLEARED4 account. Please note: connecting your electronic health data speeds up the verification process on CLEARED4.


Q. I’ve uploaded my vaccination card to CLEARED4, why haven’t I received my blue pass?​
A. CLEARED4 is working as quickly as possible to manually verify each uploaded vaccination card and match COVID test results to student IDs. This was a time consuming process, but they are catching up and delays are much shorter now than they when we first started the system.​


Q. Do I need to do a daily health check?
A. Yes. Complete the CLEARED4 “Check your Symptoms” questionnaire each day to confirm that you are not experiencing any Covid-like symptoms. If you are “Symptom Free” and fully vaccinated or partially vaccinated with a negative test in the last 9 days, you are cleared to enter the campus.


Q. Is my information secure in the CLEARED4 system?
A. Yes. All data is encrypted before it is written to disk with 256-bit AES and each encryption key is itself encrypted with a regularly rotated set of master keys, and all Internet traffic between end users and the C4W servers use HTTPS. https://www.cleared4.org/privacy​


Q. Is CLEARED4 HIPPA compliant?
A. Yes. Cleared4 is HIPAA compliant. Users are providing their health symptoms directly to RCCD via a secured platform. Data which is shared and stored is done under HIPAA guidelines, with two-factor authentication, secure encryption and event logging of all keystrokes. To continue HIPAA compliance, no data is sold, and all data published has no personal identifiable information associated with it.


Q. How do I get help with the CLEARED4 system?
A. You can email: Cleared4@rccd.edu​, or call the Cleared4 Hotline: 951-222-8017, or visit a check-in station on campus and go to the special assistance line.


COVID Testing Questions


Q. Do I need to get tested to attend on campus classes?
A. Partially vaccinated individuals must have a negative COVID test weekly​ until they are fully vaccinated.  Fully vaccinated individuals do not need to be tested weekly.​


Q. Where can I get tested?
A. Testing centers will be open on campus throughout the semester. Check with your college for times and locations. Use the “Book Appointment” option in the CLEARED4 system to schedule a test at a campus testing center. Test results will be sent directly to CLEARED4 within 24-48 hours.


Q. How do I submit my results from an off-campus testing site?  
A. On CLEARED4, results can be submitted under Upload Negative Covid-19 Test Proof.  


Q. Which COVID-19 test results are valid at RCCD colleges?
A. On campus tests, and diagnostic RT-PCR tests performed by off-site testing facilities.


Q. What do I do if I test positive for COVID?

A.  STUDENTS:  Stay at home. Contact your college’s Student Health and Psychological Services (SHPS) for information about quarantine, contact tracing and how to be cleared before you return to campus.   MVC – SHPS                 NC – SHPS                 RCC - SHPS 

A. EMPLOYEES:  Stay at home. Fill out the Online Reporting Form. Representatives from HRER and Risk Management will contact you with information about quarantine, contact tracing and how to be cleared before you return to the workplace.  


Q. What do I do if I have COVID-19 Symptoms?​

A. STUDENTS:  Fill out the Symptom Checker and Schedule an Appointment for a COVID Test on CLEARED4. Stay at home. Contact your college’s Student Health and Psychological Services (SHPS) for information about quarantine, contact tracing and how to be cleared before you return to campus.                    MVC – SHPS                 NC – SHPS                 RCC - SHPS

A. EMPLOYEES:  Fill out the Symptom Checker and Schedule an Appointment for a COVID Test on CLEARED4. Stay at home. Fill out the Online Reporting Form. Representatives from HRER and Risk Management will contact you with information about quarantine, contact tracing and how to be cleared before you return to the workplace.


Campus Health & Safety Protocols


Q. Where will the campus check-in stations be located?  
A. Check-in stations will vary per campus. Please refer to your college website.


Q. How long will it take to get through the check-in line?
A. The first day of the semester is always chaotic in terms of traffic, parking, etc.​ Everyone is encouraged to arrive on campus at least one hour early during the first week to allow for the extra​ time needed to check-in.


Q. What happens after I check-in?
A. Protocols may be different at each campus. Instructors may also check-in students on their active class rosters.


Q. Are masks required in classrooms and offices?
A. Protective face coverings are required in all District/College buildings, and outdoors where six feet of physical distancing cannot be maintained, regardless of vaccination status.


Q. When are masks not required?
A. Mask are not required when:

  • alone in a room or vehicle
  • eating and drinking
  • outdoors with at least six feet of physical distancing
  • an approved accommodation is executed
  • job duties or student instructional activities make a face covering infeasible or create a hazard.

Q. Can members of the community access college facilities?
A. General public access and utilization of college facilities is restricted to fully vaccinated individuals who have registered on the CLEARED4 system and received their blue passes.

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Employee FAQs


Q. Are employees required to submit proof of vaccination?
A. Yes. Employees are required to submit proof of vaccination, even if only one shot has been secured.


Q. Do employees need to be tested?​
A. Employees with a green pass (partial vaccination or an exemption) must have a negative COVID test weekly to work on-site. Testing is available on campus and must be scheduled through the CLEARED4 app. Fully vaccinated employees do not need to be tested on a regular basis.​


Q.How do employees apply for a reasonable accommodation for the vaccination mandate?
A. Employees can apply for a reasonable accommodation through Shaw HR Consulting (a third-party firm contracted to assist the District with processing​ requests for reasonable accommodation)


Q. What do I do if I have COVID-19 Symptoms?​
​A. EMPLOYEES:  Fill out the Symptom Checker and Schedule an Appointment for a COVID Test on CLEARED4. Stay at home. Fill out the Online Reporting Form. Representatives from HRER and Risk Management will contact you with information about quarantine, contact tracing and how to be cleared before you return to the workplace.


Q. Where do I check-in​ at the District Offices at Centennial Plaza? 
A. The Reception Desk in the Front Lobby from 6:30 am to 5:00 pm.

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