Employee Assistance Program
What is an Employee Assistance Program (EAP)?
The Deer Oaks Employee Assistance Program (EAP) is a free service provided for all employees and their dependents, and household members by the Riverside Community College District. This program offers a wide variety of counseling, referral, consultation services, which are all designed to assist you and your family in resolving work and life issues in order to live happier, healthier, more balanced lives. From stress, addiction and change management to locating child care facilities, legal assistance, and financial challenges, Deer Oaks' qualified professionals are here to help.
These services are completely confidential and can be easily accessed 24/7, offering you around-the-clock assistance for all of life's challenges:
- Program Access
You may access the EAP by calling the toll- free Helpline number, using our iConnectYou App, or instant messaging with a work-life consultant through our online instant messaging system. (include iConnectYou flyer with password)
- Telephonic Assessments & Support
In-the-moment telephonic support and crisis intervention are available 24/7 along with intake and clinical assessments.
- Short-term Counseling
Counseling sessions with a qualified counselor to assist with issues such as stress, anxiety, grief, marital/family challenges, relationship issues, addiction, etc. Counseling is available via structured telephonic sessions, video, and in-person at local provider offices.
- Referrals & Community Resources
Our team provides referrals to local community resources, member health plans, support groups, legal resources, and child/elder care/daily living resources.
- Advantage Legal Assist
Free 30 minute telephonic or in-person consultation with a plan attorney; 25% discount on hourly attorney fees if representation is required; unlimited online access to a wealth of educational legal resources, links, tools and forms; and interactive online Simple Will preparation.
- Advantage Financial Assist
Unlimited telephonic consultation with an Accredited Financial Counselor qualified to advise on a range of financial issues such as bankruptcy prevention, debt reduction, financial planning, and identity theft; supporting educational materials available; unlimited online access to a wealth of educational financial resources, links, tools and forms (i.e. tax guides, financial calculators, etc.).