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Forms to Reque​​st Assistance

​The DE Department offers a variety of services that faculty can request via the following forms. Read the description for more information about each form. Click on the link in each description to access the relevant form. 

Faculty Assistance Form 

Request general assistance with technical issues in Canvas or with online instruction issues that do not fall under any other request form topics. 

This list details the topics that this form covers:

  • Canvas Related Issue
  • Gradescope, Respondus, StudyMate, TurnitIn, or Badges
  • Video Storage
  • Pronto Transcript
  • Request Copy of Template Class
  • Blackboard Archive Access
  • SI Enrollment
  • Demo Student
  • LTI Installation

Missing Knowmia Videos Form

TechSmith Knowmia videos have been migrated to Mediasite Cloud. Once you check your Mediasite account, if any of your videos are missing, please complete the Missing Knowmia Videos Form to report the issue.

Missing Zoom Recordings Form

On Dec. 17, 2021, RCCD transferred from ConferZoom to CCC TechConnect Zoom. If you are missing videos, please complete this Missing Zoom Recording form​. Information about your missing Zoom recordings will follow as soon as it is available.


Development Course Form

Request a new Canvas development course shell. Development shells (sometimes called a sandbox course) can be used as a testing environment to create or update content for a future class or to try new ideas.

Document Repair Form (Accessibility) 

Request document repair for accessibility in documents such as Word, PowerPoint, and PDF files. Faculty will be contacted by the Accessibility team (A-Team) within 24 business hours​ to discuss the turn-around time of requests. Up to 5 documents may be submitted per request.

Canvas Lab Class Request Form 

Request to separate Lab class for an embedded Lecture/L​​ab class with a separate Lecture faculty. This will give you a separate lab class in Canvas and allow students to "self-enroll".

Course Development Form 

Course Developers can help you build Canvas content items for your courses -- from one item like a content page to whole modules and even whole courses. We are happy to collaborate with you or even do all the building for you. Use the Course Development Request Form to start your Course Development Project. The Course Developer will email you within 24 business hours to set up your appointment.

Copy Course Content Form 

Faculty can copy course content from one Canvas course shell to another. However, if you need help, faculty can request that their content be copied from one Canvas course shell into another Canvas course shell. This is useful when migrating content from a course taught in a prior term to the same course in the current term. If you are asking to copy your course content into another faculty’s course shell, you will need to complete the request to freely share course content so that DE can copy the content.

Merge Courses Form 

Requ​est​ merging of similar sections of the same course taught by the same faculty to be merged into one Canvas shell. Merging should only be considered for sections taught with the same modality. Once merged, courses cannot be unmerged after the start of term. Faculty should submit the Merge Course Request Form 4 weeks prior to the start of term​.

Non-Instruction​​​​al Course Form 

Request a new Canvas cou​rse shell for non-instructional purposes. Examples of non-instructional purposes might include public information pages, departmental collaboration pages, or student resources.

New Submission Form for FERPA Certification

Family Educational Rights and Privacy Act (FERPA) is a Federal law that protects the privacy of student’s information and education records. To access student information, FERPA training is required. Previously, this training was accessed through 4faculty.org, which is no longer available. ​

​While new District FERPA training is being identified, faculty who want to access student information via WebAdvisor & Canvas, can register for & complete the 2021 FERPA 101: For Colleges & Universities (Accessible)​ course, created and run by the US Department of Education. This free training is estimated to take 35-45 minutes and requires faculty to watch videos, read some text, and answer quiz questions. 

To be FERPA Certified, please do the following: 
  • Create a free account using your district email. 
  • From the multiple courses shown, select “2021 FERPA 101: Colleges and Universities (Accessible).” 
  • ​After completing this FERPA training, download and save the certificate provided. 
  • Upload your certificate to the FERPA Certification Submission Form.
If you don’t hear from us within 24 business hours after uploading your certificate to the form​​, email DJ Hawkins for assistance.

Add/Remove User in Course Form

Effective September 22, 2021, the Add User functionality is available to faculty. ​NoteStudents must be added via Colleague and registration Add codes. For more information, read the Add​ Users to a Course page.​ If you are looking to add/remove a temporary Observer to a concluded class, please use the Faculty Assistance form (above).

DE Technology Interest Form 

Twice per​ year, faculty will be able to submit demo videos to this form to propose a new technology tool or application for district-wide adoption. Proposals will be reviewed by the Distance Education Committees for each college and recommended for adoption to the district Distance Education department. The form is currently closed. Check back for availability.​