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Fre​quently Asked Questions - Faculty

Topics


How will students access my Canvas class/How do students login to Canvas? ^

Students can access Canvas from the Canvas login instructions page. Students are generally loaded into courses before the course starts and will be given access on the first day of instruction. Students added after instruction begins are usually uploaded within 2 hours. 

IMPORTANT! 
Students will not be able to access or view course content until the course is published and after the class's scheduled start date. 


How can I find out if I am using a supported browser for Canvas? ^

Chrome and Firefox are the recommended browsers. Be sure to check the Canvas Browser & System Requirements page.


How can I view my course as a student? Is there a "demo" student available for instructors? ^

Yes. One option is to click Studen​t View at the far right column on your course home page.
Alternately, a “demo” student account can be created for an instructor which allows you to login to your Canvas classes as if you are a student. Request a demo student account via the Faculty Assistance Form


How can my students get help? ^

For students, Canvas support is available 24 hours a day, 7 days a week by calling 1-844-603-4264 and in Canvas chat. Additionally, students can click the help link (located near the bottom of the Canvas login page and on the global navigation menu in Canvas) and selecting Canvas Guides for Students​


What is the RCCD DE Instructor Resources course I see listed under my course listings? ^

We have included resources for ​faculty within the RCCD DE Instructor Resources course. This​ includes getting started information, “how-to” guides, and resources on accessibility, the OEI, software, best practices, DE news, and more!


How can I get more assistance, training and support with Distance Education, related Educational Technologies, Canvas and content accessibility? ^

DE staff offer workshops, webinars, Q&A sessions, and 1:1 appointments. Check out the DE training calendar​ for specifc days and time.