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Fre​quently Asked Questions - Faculty

Q: How will students access my Canvas class/How do students login to Canvas?

A: Students can access from the Canvas Login link on the Distance Education website. We also provide students with Canvas login information. students are generally uploaded 2 weeks before the course starts and will be able to access on the first day of the class.  Otherwise, recently added students are uploaded within 2 hours. Once published, you can use the Canvas Inbox to message students. Some faculty have used this option to provide the course syllabus to students prior to the class start date. Please keep in mind that even though a class is published students will not be able to access the class until the scheduled start date. 
IMPORTANT! Don't forget to Publish ​your Course!​ If you do not publish your class, students will not be able to access or view content on the class start date.

Q: How can I find out if I am using a supported browser for Canvas

A: Be sure to check the Canvas Browser & System Requirements page.

Q: How can I view my course as a student? Is there a "demo" student available for instructors?

A: Yes. One option is to click Student View at the far right column on your course home page.
Alternately, a “demo” student account can be created for an instructor which allows you to login to your Canvas classes as if you are a student. Request a demo student account via the Faculty Assistance Form

Q: How can my students get help? 

A: For Students, Canvas support is available 24 hours a day, 7 days a week by calling 1-844-603-4264. Additionally, students can click the help link (located near the bottom of the initial Canvas login area OR on the navigation bottom left after logging into Canvas) and selecting Canvas Guides for Students

Q: What is the Distance Education Instructor Resources course I see listed under my course listings? 

A: We have included resources for Distance Education faculty within the Distance Education Instructor Resources. This​ includes information, “how-to” guides and resources on Accessibility, the OEI, Software, best practices, links to District licensed software (such as Respondus, Studymate), and more!

Q: How can I get more assistance, training and support with Distance Education, related Educational Technologies, Canvas and content accessibility?

A:  Find out more about our support staff
For faculty support throughout the District, contact: 

Vincent Alonzo and Derek Moore, Online Educational Support/Technologies Trainers.
If you need Canvas training,help with building your Canvas class, setting up course content, accessibility, Canvas tools and apps, or if there's a problem with how things are working in Canvas, Vincent or Derek are the people to call! Vincent works primarily at MVC and RCC. Derek works primarily at RCC and Norco College.

Vincent Alonzo (vincent.alonzo@rccd.edu)
Distance Education Support Specialist / Educational Technologies Trainer
(951) 571-6935 MVC
(951) 222-8693 CAADO
Derek Moore(derek.moore@rccd.edu)
Distance Education Support Specialist / Educational Technologies Trainer
(951) 222-8694 CAADO
(951) 203-4849 cell

DJ Hawkins and Sean Ulbert, Instructional Designers.
Sean and DJ will provide expert consultation to faculty in instructional design theory and support for faculty in universal design. DJ works primarily at MVC and RCC while Sean is primarily at RCC and Norco College.

DJ Hawkins (dj.hawkins@rccd.edu)
Instructional Designer
(951) 222-8216 CAADO
(951) 266-9315 Cell

Sean Ulbert
Instructional Designer
(951) 222-8263 CAADO
(858) 859-0130 Cell