Q: Are classes cancelled?
A: The Colleges are closed; however, classes are
not cancelled. Classes have transitioned to an
online/remote environment until further notice.
Q: Is spring break cancelled (April 13–17)?
A: Yes, spring break has been cancelled to make up for the week of instruction lost when we transitioned to online instruction. This will allow us to fulfill the State requirement for student contact hours. Please look for information from your professors about your class schedule/assignments. These are unprecedented times and we sincerely apologize for the inconvenience.
Q: Will summer session take place online?
A: Yes, summer session will be held online and will remain in a six-week format. A limited number of classes whose lab portion cannot be offered fully online will be offered in the hybrid mode. Lookout for more information from your professor. On April 27, the summer class schedule will be available online and in WebAdvisor, with priority registration beginning on May 18.
Q: When will the Fall 2020 class schedule be posted?
A: On June 15, the schedule will be posted online and in WebAdvisor, with priority registration commencing on July 6
Q: How do I access my online class?
A: Classes will take place in
Canvas. A computer (PC or MAC) is recommended. There could be issues trying to access courses via a mobile device. You are encouraged to check your RCCD email daily and regularly for updates, resources and student service updates.
Here are a few resources:
Q: My professor has made it mandatory to used a webcam to take quizzes/test. Is this mandatory?
A: Many changes are associated with the instructional environment as the RCCD colleges moved to remote (online) learning. Even as we change to online instruction, proctoring of exams remains an integral part of the course.
Online proctoring is facilitated through the Canvas platform using Respondus (a proctoring system that has been adopted statewide by the California Community Colleges). This system requires that students use a webcam during proctored activities such as quizzes and tests.
If your faculty member is utilizing this feature of Canvas, YES, it is mandatory.
Q: Is it a crime, or invasion of privacy, for a professor of the Riverside Community College District (“RCCD”) to record his or her online live instructions without first obtaining the consent of those attendees who would be recorded?
A: No. An online live instruction lecture is not considered a 'confidential communication'. Additionally, an attendee of an online live lecture does not have a reasonable expectation of privacy.
Q: Are the Early Childhood Education centers at Moreno Valley College and Riverside City College closing?
A: Yes, at this time both centers are closed until further notice.
Check your college website to find out more about resources and online learning:
Q. What is a Pass/No-pass (P/NP) grade?
A. “Pass” grade is at least satisfactory, the equivalent of a “C” or better. It is not computed in your GPA
A. “No Pass” grade is less than satisfactory or failing, the equivalent of a “D” or “F” grade. It is not computed in your GPA.
Q. What are the steps to elect a P/NP?
- Send an email requesting Pass/No Pass and course(s) for which it is requested from RCCD student email to
- Once processed, an Admissions & Records staff will send confirmation email back to you.
Q. What is an Excused Withdrawal (EW) grade?
A. An "EW" grade means you are permitted to withdraw from a course(s) due to specific events beyond your control that affected your ability to complete a course(s).
Q. What are the steps to elect an EW?
A. If you wish to drop your course(s), please proceed to do so on WebAdvisor or EduNav and send an email from your RCCD student email account to
firstname.lastname@example.org by requesting the following:
- The specific course or courses you wish to drop
- A Withdrawal (W) grade to be modified to Excused Withdrawal (EW). EW does not impact your academic standing or repeatability of the course(s).
- A refund for the dropped course(s) that our staff will process immediately. You can verify the refund amount by checking WebAdvisor’s Account Summary for accuracy. Please be mindful that it may take a few weeks before actual refunds are generated.
Q. Is there a deadline for EW refunds?
A. Yes, the deadline to receive a refund for courses dropped with an
EW is May 15, 2020. You can still drop the course with an
EW after May 15, but you will not receive a refund.
Q. How Does an EW affect my Financial Aid?
A. If you dropped course(s) due to a COVID-19 situation and received an
EW grade, your financial aid will not be impacted. You will not be required to repay any financial aid funds for spring 2020 for that course. Your
EW grades issued for the Spring 2020 term will also not be included in the calculation for Satisfactory Academic Progress (SAP) in the quantitative calculation for Pace of Progression or Maximum Time Frame and will not impact a student’s ability to receive financial aid in the future. Dropping without an EW for COVID related reasons may require repayment of any financial aid received for spring 2020. All
W grades starting from March 9 (March 8 was deadline to drop without a
W) will be administratively converted to
Q. How does a P/NP affect my Financial Aid?
A. Courses in which a student receives a grade of
NP will be evaluated for satisfactory academic progress (SAP) calculation. Courses with
NP grades will be counted as attempted, but not completed, which will affect your Satisfactory Academic Progress (SAP) and your future financial aid eligibility.
Q. How does a P/NP affect my transfer to the CSU system?
A. Fall 2020 Transfers and Beyond
CSU campuses will accept "Pass" for courses completed in winter, spring or summer 2020 taken to satisfy:
A. Golden Four (English language [A2], oral communication [A1], critical thinking [A3], and mathematics/quantitative reasoning [B4]);
B. All other General Education courses; and
C. Major prerequisite courses.
For more information, please see: COVID-19 Interim Impacts on CSU Undergraduate Admissions Policies and Practices (PDF)
Q. How does a P/NP affect my transfer to the UC system?
A. UC usually allow a maximum of 14 semester transferable units of the 60 semester units required for admission to be graded on a Pass/No-pass basis. As a temporary policy due to the Covid-19 emergency, units completed in winter, spring, and summer 2020 for Pass/No-pass grades will not count toward the Pass/No-pass unit cap for UC. This applies to both current fall 2020 applicants/admits as well as prospective applicants for 2021, 2022, etc., who completed course work during winter, spring, and summer 2020.
Some institutions require courses for the major to be completed with a letter grade; thus, a Pass grade may result in a student needing to retake a course. Please check with the individual UC campus for further information. For more information, please see:
The University of California's Response to COVID-19: Admissions and Financial Aid (PDF)
Q. How do I contact Counseling, Financial Aid, and Admissions & Records at Moreno Valley
Q. How do I contact Counseling, Financial Aid, and Admissions & Records at Norco College?
Q. How do I contact Counseling, Financial Aid, and Admissions & Records at Riverside City College?A.
Q: Where is my refund/financial aid award?
A: Our financial aid offices are still serving our students, you may contact them at:
Q: Where do I find my tax form for 2018. The 1098-T form?
A: You can download the 1098-T form from your WebAdvisor menu. If you paid for tuition charges or received a financial aid payment in 2019, it will be available to download. If you did not pay tuition, you will not have a 1098-T available. For questions you can email us:
Q: How do I find out if dropping a class will affect my financial aid?
A: Please email your financial aid office from your RCCD student email account for further assistance. Please make sure to include your student ID number.
Q: Will my financial aid be delayed due to COVID-19?
A: No, at this time financial aid is not delayed. You can check your college website for updates. Please make sure to check your student email account regularly as well.
Admissions & Records
Q: How do I activate my email account?
A: If your email account was deactivated, please email
email@example.com, or call (951) 222-8388.
Q: I cannot log in to my Student Email/MyPortal, how do I change/reset my password:
A: Students have the ability to request a one-time passcode via
GO.RCCD.EDU that will enable them to reset their password.
Click here to download detailed instructions.
Students who are unable to reset their password online should email their school’s Admission & Records office for assistance.
Q: How can I forward my student email to my personal email?
A: Students can configure their RCCD email account to automatically forward emails to a personal email account.
Instructions can be found here.
Q: How do I add my student email to my smart phone?
Apple - If you use an email provider like iCloud, Google, or Yahoo, Mail can automatically set up your email account with just your email address and password. Here's how:
- Go to
Passwords & Accounts
Add Account, then select your email provider
- Enter your email address and password
Next and wait for Mail to verify your account
- Choose information from your email account, like Contacts or Calendars
- Open Outlook on your Android
- Tap the
+ Add Account
Add an Email Account
- Enter the email address and tap
- Tap the account you want to add
- Follow the on-screen instructions to sign in
Q: Can I get a refund on my parking permit?
A: Yes, the Riverside Community College District has committed to refunding 75 percent of the cost for student parking permits, which covers the remaining months of Spring Semester 2020 (March 23-June 12).
Refunds are expected to arrive by the end of April.
For permits purchased online, checks will be mailed to the mailing address on file where original permits were mailed.
For permits purchased in person, checks will be mailed to the address in the parking system.
Please direct any questions to
Q: Campus is closed, but can I still park on campus?
A: Only essential personnel are allowed on campus; any other vehicles are subject to citation. Any parking or refund related questions can be directed to Daniel Shipp at
Q: How can I enroll in the CalFresh food program?
A: CalFresh is a nutrition program that can help households buy healthy foods. For enrollment and eligibility, visit
Q: Have you lost your job?
A: Onward California has a one-stop resource for the people of California impacted by job loss during the COVID-19 pandemic. Logon to
FAQs by California Community College Chancellor’s Office can be found at:
Health and Prevention
For information related to COVID-19 cases, testing sites and resources, visit: https://www.rivcoph.org/.
You can also be screened online at
https://www.projectbaseline.com/study/covid-19/. For medical-related questions, contact your health care provider or Riverside County Health Department at (951) 358-5107 and the emergency line is (951) 782-2974. For general questions regarding COVID-19, call 2-1-1.