Q: Classes are cancelled?
A: Campus is closed, but classes are not cancelled. Classes have transitioned to an online/remote environment until further notice.
Q: How do I access my online class?
A: Classes will take place in
Canvas. A computer (PC or MAC) is recommended. There could be issues trying to access courses via a mobile device. You are encouraged to check your RCCD email daily and regularly for updates, resources and student service updates.
Here are a few resources:
Q: My professor has made it mandatory to used a webcam to take quizzes/test. I don’t feel comfortable. Is this mandatory?
A: Many changes are associated with the instructional environment as the RCCD colleges moved to remote (online) learning. Even as we change to online instruction, proctoring of exams remains an integral part of the course.
Online proctoring is facilitated through the Canvas platform using Respondus (a proctoring system that has been adopted statewide by the California Community Colleges). This system requires that students use a webcam during proctored activities such as quizzes and tests.
If your faculty member is utilizing this feature of Canvas, YES, it is mandatory.
Check your college website to find out more about resources and online learning:
Q: Where is my refund/financial aid award?
A: Our financial aid offices are still serving our students, you may contact them at:
- MVC: StudentFinancialServices@mvc.edu
- Norco: email@example.com
- RCC: firstname.lastname@example.org
Q: Where do I find my tax form for 2018. The 1098-T form?
A: You can download the 1098-T form from your WebAdvisor menu. If you paid for tuition charges or received a financial aid payment in 2019 it will be available to download. If you did not pay tuition you will not have a 1098-T available. For questions you can email us:
Q: How do I find out if dropping a class will affect my financial aid?
A: Please email your financial aid office from your RCCD student email account for further assistance. Please make sure to include your student ID number.
Q: Will my financial aid be delayed due to COVID-19?
A: No, at this time financial aid is not delayed. You can check your college website for updates. Please make sure to check your student email account regularly as well.
Admissions & Records
Q: How do I activate my email account?
A: If your email account was deactivated, please email email@example.com, or call (951) 222-8388.
Q: I can’t log in to my Student Email/MyPortal, how do I change/reset my password:
A: Students have the ability to request a one-time passcode via
GO.RCCD.EDU that will enable them to reset their password.
Click here to download detailed instructions.
Students who are unable to reset their password online should email their school’s Admission & Records office for assistance.
Q: How can I forward my student email to my personal email?
A: Students can configure their RCCD email account to automatically forward emails to a personal email account. Instructions can be found here.
Q: How do I add my student email to my smart phone?
A: Apple - If you use an email provider like iCloud, Google, or Yahoo, Mail can automatically set up your email account with just your email address and password. Here's how:
- Go to
Passwords & Accounts
Add Account, then select your email provider
- Enter your email address and password
Next and wait for Mail to verify your account
- Choose information from your email account, like Contacts or Calendars
- Open Outlook on your Android
- Tap the
+ Add Account
Add an Email Account
- Enter the email address and tap
- Tap the account you want to add
- Follow the on-screen instructions to sign in
Q: Can I get a refund on my parking permit?
A: At this time, no refunds are being given for spring parking fee.
Q: Campus is closed, but can I still park on campus?
A: Only essential personnel are allowed on campus; any other vehicles are subject to citation. Any other questions unrelated to refunds can be directed to Daniel Shipp at
For information related to COVID-19 cases, testing sites and resources, visit:https://www.rivcoph.org/
Additional student FAQs by California Community College Chancellor’s Office can be found at
Q: Are there confirmed cases of COVID-19 within Riverside Community College District?
A: There are no cases at this time and the District is in regular contact with the Riverside County Health Department.
Q: What is the impact on classes?
A: Following the Riverside County Public Health officials order to reduce the spread of the coronavirus disease (COVID-19), the Riverside Community College District (RCCD) - Moreno Valley College, Norco College and Riverside City College, will suspended all non-essential on-site in-person functions, including but not limited to all in-person lectures, labs, meetings and events, until further notice.
In-person courses will transition to online instruction by March 23. Updates and details will be provided as they become available at
www.rccd.edu/covid19. All RCCD locations are closed for in-person lectures, labs, meetings and events until further notice. Courses currently online will continue as scheduled.
For more information, please visit Student Resources under
RCCD.edu/covid19 or you can email us at
firstname.lastname@example.org or call the Covid19 hotline at 951-222-8662.
Q: How has COVID-19 and the District’s response impacted Districtwide events?
A: Following the Riverside County Public Health officials order to reduce the spread of the coronavirus disease (COVID-19), the Riverside Community College District (RCCD) - Moreno Valley College, Norco College and Riverside City College, will suspended all non-essential on-site functions, including events, until further notice.
Q: Are the colleges and District closing?
A: Following the Riverside County Public Health officials order to reduce the spread of the coronavirus disease (COVID-19), the Riverside Community College District (RCCD) - Moreno Valley College, Norco College, and Riverside City College, will suspended all non-essential on-site in-person functions, including but not limited to all in-person lectures, labs, meetings and events, until further notice.
Classes will continue via remote learning and operations will continue.
Q: Are the Early Childhood Education centers at Moreno Valley College and Riverside City College closing?
A: Yes, at this time both centers are closed.
Health and Prevention
Q: How is the District planning for a potential outbreak of COVID-19?
A: The District’s COVID-19 response team is meeting daily to set policies for and issue operational guidance to the District community in response to the outbreak.
Q: What should I do if I think I have COVID-19?
A: If you have a fever or cough, you might have COVID-19. Most people have mild illness and are able to
recover at home. Keep track of your symptoms. If you have
an emergency warning sign (including trouble breathing), get medical attention right away. Please use the
CDC guidelines if you think you are sick.
You can also be screened online at
For medical-related questions, contact your health care provider or Riverside County Health Department at (951) 358-5107 and the emergency line is (951) 782-2974. For general questions regarding COVID-19, call 2-1-1.
Q: What should students, faculty and staff do to minimize the risk of transmitting the disease Districtwide?
A: The District strongly recommends following
CDC prevention guidelines, including:
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
- Avoid touching your eyes, nose and mouth.
- Avoid close contact with people who are sick.
- Put distance between yourself and other people if COVID-19 is spreading in your community. This is especially important for people who are at higher risk of getting very sick.
- Stay home if you’re are sick.
- Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
If you are sick: You should wear a facemask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a facemask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a facemask if they enter your room.
If you are NOT sick: You do not need to wear a facemask unless you are caring for someone who is sick (and they are not able to wear a facemask). Facemasks may be in short supply and they should be saved for caregivers.
- Clean and disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets and sinks.
Q: Where is more information about COVID-19 located?
A: Please use the following sites for more information about frequently asked questions:
Travel and Events
Q: Are there any restrictions in place for District related travel?
A: All District/College related travel is suspended until further notice. No New Travel reservations should be made at this time, until further notice. The District encourages participation in virtual meetings and conference attendance (via zoom or through teleconferencing).
Q: What is the Travel Cancellation Procedure?
A: Travel already booked should be canceled. It is recommended that travel be canceled 72 hours prior to departure. There may be a chance that the airline will cancel the flight due to cuts in service to domestic/international routes, as demands for travel is declining. If that’s the case, passengers are often entitled to a refund of the ticket price and associated fees when the airline is at fault. When the passenger cancels a non-refundable tickets, in most cases, the airline will issue a credit or travel voucher good for future use on the airline and not a full refund.